Processing
Once documentation is submitted and payment is confirmed, the order is processed at the HUB in Miami, United States. Customers receive status updates throughout the process.
Timelines are calculated in business days and do not include weekends, holidays or external events that may affect processing.
Addressing errors
Corrections may be possible while the order remains under operational control. Once handed to carriers, the address cannot be changed.
Refusal, loss or destruction caused by an incorrect address may prevent a refund or replacement. If the package returns to the warehouse, reshipping may result in additional costs.
Timelines and delivery
After payment confirmation, the order is picked, packed and shipped. International transportation and customs clearance times may vary.
The customer receives a tracking code. During inspection, authorities may request the prescription and prescriber information. Greenn+ provides communication support but does not control authority timelines.
The average estimate currently stated on the site is approximately 15 business days, although an international shipment may in some cases take up to 60 days to be released.
Exchanges and returns
If there is a problem, the customer should contact us as soon as possible. Under the stated policy, returns, exchanges or credits for future purchases are not accepted except where legally applicable.