Losses and refusals
Although rare, packages may be lost. International and domestic transport follows logistics operators’ rules. In cases of loss, reimbursement may be limited to the merchandise value, excluding shipping and taxes, subject to applicable policy and consumer rights.
Customer refusal
Refused orders may be eligible for reimbursement only if returned in good condition and within the stated timeframe, except for products requiring refrigeration or subject to sanitary restrictions.
Disclaimer
Legal, tax or regulatory changes during transit may affect order costs or feasibility. When the shipment remains under operational control, the team will seek to present available alternatives.
Refund of amount paid
When applicable, refunds should use the same payment method. For credit cards, reversal timing depends on the card issuer and may appear on a later statement.